Returns and Refunds Policy

Last updated: September 5, 2024

At PerfectVitalSigns.com, your satisfaction is our priority. If you are not completely happy with your purchase, please review our returns and refunds policy below to understand your options.

Return Policy

• Eligibility: Returns are accepted within 30 days of the delivery date. To be eligible, the product must be unused, in its original condition, and in its original packaging.
• Non-Returnable Items: Opened or used products cannot be returned for health and safety reasons. We cannot accept returns on items that have been opened or used.
• Return Process: To initiate a return, please contact our customer support team at [email protected]. Include your order number and reason for the return in your message. We will provide instructions for returning your item.
• Return Shipping Costs: Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective product. We recommend using a trackable shipping service or purchasing shipping insurance for items over $50, as we cannot guarantee receipt of returned items.

Refunds

• Processing Time: Once we receive and inspect your returned item, we will process your refund within 7-10 business days. Refunds will be issued to the original payment method used for the purchase.
• Partial Refunds: Partial refunds may be issued for items that are not in their original condition, are damaged, or are missing parts not due to our error.
• Non-Refundable Shipping Costs: Shipping costs are non-refundable. If you received free shipping on your original order, the shipping cost will be deducted from your refund.

Exchanges

• Exchange Policy: We do not offer direct exchanges. To exchange a product, please return the original item for a refund and place a new order for the replacement item.

Order Issues

• Incorrect or Defective Items: If you receive an incorrect or defective item, contact us immediately at [email protected]. We will work to resolve the issue promptly, arranging for a replacement or refund as appropriate.

Contact Us

For questions or assistance with returns and refunds, please reach out to our customer support team at [email protected]. We are here to help ensure your experience with PerfectVitalSigns.com is satisfactory.

Thank you for shopping with PerfectVitalSigns.com. We appreciate your business and are committed to providing excellent products and service.

Our Fulfillment Address:
2501 SOUTH OCEANDRIVE, apt 1230,
HOLLYWOOD, FL 33019 USA

Please Note: Our fulfillment address is for shipping and logistics purposes only. It is not a customer service or returns address. For any inquiries, please contact our support team.